Privacy Policy
1. Introduction
At Wai M Consultants, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Australia), the Privacy Act 2020 (New Zealand), and other applicable data protection laws, including the General Data Protection Regulation (GDPR) for individuals in the European Union.
By using our website or services, you consent to the collection and use of your personal data as described in this Privacy Policy.
2. Information We Collect
We collect personal information when you use our website or engage with our services. The types of information we may collect include:
Personal Identification Information: This includes your name, email address, phone number, and postal address.
Payment Information: If you engage in paid services, we may collect credit card or bank details, though payments are processed securely through third-party providers.
Website Usage Data: We collect data on how you interact with our website, including IP addresses, browser type, device information, and browsing activity. This helps us improve our website’s functionality and user experience.
Cookies: We use cookies to improve your experience on our website. You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
We use your personal information for the following purposes:
To provide and manage our services: This includes helping you identify and recover unclaimed assets, processing your requests, and responding to inquiries.
To communicate with you: We may use your contact information to provide you with service updates, respond to your questions, and send marketing communications (with your consent).
To improve our website and services: Usage data helps us understand how our website is used and how we can improve user experience.
To comply with legal obligations: We may use your information to comply with laws or regulations, respond to legal requests, or protect our legal rights.
4. How We Protect Your Information
We take reasonable precautions to protect your personal information from loss, theft, misuse, and unauthorized access. These measures include:
Secure storage of data, including encrypted databases and secure servers.
Regular monitoring of our website and systems to detect and respond to security threats.
Limiting access to your data to authorized personnel only.
5. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers, including:
Payment processors: To facilitate payments for our services (e.g., Stripe, PayPal).
Analytics providers: To track website performance (e.g., Google Analytics).
Email service providers: For communication and marketing (e.g., MailChimp).
These third-party providers only have access to the information necessary to perform their functions and are obligated to keep your information secure.
We may also disclose your information if required to do so by law, such as in response to a legal subpoena or to protect our legal rights.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information.
Types of cookies we use:
Essential cookies: Required for website functionality (e.g., for login).
Performance cookies: Help us analyze user behavior and improve the website.
Functionality cookies: Used to enhance your experience, such as remembering preferences.
Targeting cookies: Used for marketing and advertising purposes.
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect some features of our website.
7. Your Data Rights
Depending on your jurisdiction, you may have the following rights concerning your personal data:
Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct any inaccuracies in your personal data.
Deletion: You can request that we delete your personal data, subject to certain exceptions.
Withdrawal of Consent: If we rely on your consent to process your data, you may withdraw your consent at any time.
Objection to Processing: You may object to the processing of your personal data under certain circumstances.
To exercise any of these rights, please contact us using the details provided below.
8. Data Retention
We retain your personal information for as long as it is necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Once your information is no longer needed, we will securely delete or anonymize it.
9. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
10. International Data Transfers
If you are located outside of Australia or New Zealand, your personal data may be transferred to and processed in Australia or other jurisdictions. By using our services, you consent to the transfer of your personal data across borders.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the effective date of the changes noted at the top of the page. Please review this Privacy Policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, or if you wish to exercise your data protection rights, please contact us:
Wai M Consultants
Suite 202/101 Moray St, South Melbourne
Email: info@waimconsultants.com
Phone: 0493 398 288
ABN: 58861645691