Frequently Asked Questions (FAQ)

1. What services do you offer?

Wai M Consultants provides professional consulting services to help individuals identify and reclaim unclaimed or forgotten assets, such as funds that may be held by financial institutions, governments, or other organizations. Our goal is to guide you through the process and ensure that you have the support needed to recover what may rightfully belong to you.

2. How do I know if I have unclaimed assets?

Unclaimed assets can include various things, such as unclaimed bank accounts, life insurance policies, tax refunds, or government entitlements. Many people are unaware of these funds because they may have forgotten about them, moved homes, or lost contact with the institutions involved. If you believe you may have unclaimed assets, we can help you assess the situation and guide you on how to proceed with making a claim.

3. Do I have to pay upfront for your services?

We offer a no-obligation consultation to discuss your case. Once we determine the scope of the work and your eligibility for potential claims, we will clearly outline our service fees. Typically, our fees are structured as a success-based fee, meaning you only pay for our services if we help you successfully recover assets. Fees are always discussed and agreed upon in advance.

4. How do I make a claim with your help?

To begin the claims process, simply contact us to schedule a consultation. During the consultation, we’ll discuss your circumstances and review the possibility of unclaimed assets. If we determine there’s potential for recovery, we’ll help you through every step of the claims process, including completing necessary paperwork, liaising with the appropriate institutions, and following up on your claim.

5. What happens if my claim is unsuccessful?

While we do our best to help clients recover assets, not all claims are successful. If a claim is unsuccessful, we will inform you promptly. As we operate on a success-based fee structure, you will not be required to pay our fees if no assets are recovered.

6. How long does the recovery process take?

The time required to recover assets can vary significantly depending on the nature of the claim, the institutions involved, and the complexity of your case. Some claims may take a few weeks, while others could take several months. We will provide an estimated timeline during our initial consultation and keep you informed throughout the process.

7. How do I know if you can help me with my claim?

We provide a free initial consultation to assess whether you have unclaimed assets and whether our services are suitable for your case. During this consultation, we will determine if your claim is something we can assist with and explain the next steps in the process.

8. Can you help me with claims in both Australia and New Zealand?

Yes! Wai M Consultants is experienced in handling unclaimed asset recovery claims in both Australia and New Zealand. Whether your assets are in an Australian bank, a New Zealand government department, or another institution, we can guide you through the process to recover what may belong to you.

9. Do I need to be a citizen of Australia or New Zealand to make a claim?

No, you do not need to be a citizen of Australia or New Zealand to make a claim. As long as you have a legal interest in the assets, you may be eligible to recover them, even if you are living overseas. Our team can assist you in navigating the process, regardless of your location.

10. What are the fees for your services?

Our fees are typically performance-based, meaning you only pay if we successfully recover assets on your behalf. The exact fee will depend on the complexity and value of your claim. We will always provide you with a clear explanation of our fees and ensure you are comfortable before proceeding. No upfront payments are required.

11. How secure is my personal information?

We take your privacy and data security seriously. All personal information provided to us is stored securely and used only for the purpose of assisting you with your claim. We comply with the Australian Privacy Principles (APPs), the Privacy Act 2020 in New Zealand, and international data protection laws to ensure that your information is kept confidential and secure.

12. Do I need to provide a lot of documents for the claim?

The specific documents required will depend on the type of claim and the institutions involved. Generally, you will need to provide identification and any relevant paperwork or correspondence related to the assets in question. During our consultation, we will advise you on exactly what documents you need to gather and assist you in completing the necessary forms.

13. Can I handle the claim process myself?

While it’s possible to handle a claim process on your own, many people find that navigating the system is complex and time-consuming. Our services are designed to simplify the process, ensuring that you don't miss any critical steps and helping to speed up the recovery process. We provide expert guidance and support every step of the way.

14. How do I contact you for assistance?

To get started, you can reach out to us through the following channels:

We offer free initial consultations, and we are happy to discuss your case and determine how we can assist you.

15. What happens if I don’t claim my assets?

If you don’t make a claim, your unclaimed assets may remain with the institutions holding them. In some cases, funds may eventually be transferred to the government or become dormant, and you may lose the opportunity to recover them. It’s always best to act sooner rather than later to ensure your rights to the funds are protected.

16. Do you offer financial advice?

No, we do not offer financial advice. Our services are focused solely on consulting and assisting with the recovery of unclaimed assets. We provide guidance on the claims process but do not provide financial planning, investment advice, or any other financial services.


Contact Us

If you have any further questions or need assistance with the claims process, please don’t hesitate to contact us:

Wai M Consultants
 Suite 202/101 Moray St, South Melbourne
 Email: info@waimconsultants.com
 Phone: 0493 398 288
 ABN: 58861645691